- Handle customer complaint, follow up issues and communicate with customer directly, be familiar with quality tools such as 8D,5WHY for root cause identification, follow up corrective/preventive actions progresses until root cause is eliminated, update FMEA/control plan, expand corrective actions to similar product families, and monitor effectiveness

- Take role of define process inspection standard, control plan, incoming material inspection standard, parts inspection standard, be owner of inspection procedure of inspection tools/fixtures/gauges/equipment.

- Participate NPI projects evaluation and trial run, including DV/PV CPK/PPK/MSA plan and evaluation, new project quality issue analysis, follow up and feedback, PPAP document review and submit.

- Assist to investigate and handle production process issues, lead on RMA disposition and accompany customer to perform product process audit and findings follow up.

- Work as a team to achieve department target, cut down scrap, cost reduction and drive for quality continuous improvement.

- Carry out other works assigned by leader

- Bachelor with engineering major, good command of English or Chinese, speaking, writing, listening; Mandarin is a plus;

- At least 5 year experience of quality background in molding, stamping.

- Independent to do quality analysis and work plan;

- Experienced in project process/operation management, be capable of performing internal quality skill training individually;

- Familiar with ISO9001/TS16949/IATF16949 management system;

- Familiar with automotive related standard;

- Good at English reading/ writing.